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Service America!: Doing Business in the New Economy Linear Kay Davies

SKU: 14873453125

4.4
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Description

Kay Davies

a portrait of life in the Pennsylvania coal mines and "patch villages" tells the heartbreaking but life-affirming story of children and adults for whom this region represented a way of life

As the only black leading man during the civil rights era

believes he is God's instrument

Service America!: Doing Business in the New Economy Linear Kay DaviesStresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity, ISBN13: 9780870946592 ISBN10: 0870946595 Material Type: hardcover

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